Mandara Rosen Yala, Kataragama

Similar to all the hotels on our Mercury tour. Room large, comfortable. WiFi ok. Pool very nice. Food Similar to all hotels in Sri Lanka we have visited. Breakfasts all very similar, hardly any cereals. Went to Yala, didn't see any Leopards. Went to Elephant Transit home, great to see feeding time. Overall, good stay.

Our stay was exceptional! The food was exquisite, with diverse, flavorful dishes. The rooms were spacious, spotless, and comfortable. The ambience was serene and luxurious, perfect for relaxation. The staff were incredibly friendly and attentive, making the experience even more enjoyable. Highly recommend this hotel for a memorable and delightful stay! ⭐⭐⭐⭐⭐ (5/5)

We stayed there for one night 2nd - 3rd Feb. Room is spacious but not as clean as expected for a Mandara standard. It was just ok. The staff are very helpful & friendly. The dinner buffet was also so so. Nothing great. Buffet breakfast spread is good.

The property looked good but very poorly managed. We went as a family and had a bad experience.Lack of customer service, the staff is very rude!!! The rooms were not set up before giving you another guest. No towels, The water kettle not cleaned , no coffee or tea and No blankets were provided. Even upon requesting blankets the staff did not bother to provide. Also , if you are travelling with young kids please watch them constantly, some of the bell boys were behaving inappropriately with my daughter right in front of the family!!!! . This is not something which can be tolerated and my daughter felt very uncomfortable and unsafe. Thankfully we just spent one night and checked out early morning. I would NOT recommend staying here.

The Mandara Rosen Hotel is conveniently located very close to the sacred site in Kataragama, which is a great advantage for visitors coming to explore the area. The buffet for both dinner and breakfast is decent but quite average. There's a reasonable selection, though it doesn't stand out as something extraordinary. One issue I encountered was the delayed check-in. Despite the official check-in time being 2pm, I had to wait an additional 2 hours due to late checkouts from previous bookings. This was a bit of an inconvenience, especially after a long journey. However, the staff was helpful when it came to arranging an additional bed for our triple room, which was appreciated.

Drama! Drama! Drama! I was going to give them 2 star review but then the last minute drama made me change my mind. To be frank, the property is great in terms of location, design, room space, amenities, etc. Surprisingly, against all the bad reviews, we felt the food was great mostly except for one or two dishes. The restaurant staff were great and the food spread was thoughtful and tasted good. They were able to get some good picnic bag for our early morning safari as well. Rest....was the worst I have seen in all my years of travel. The management needs to rethink the staffing. Not one part of the stay was enjoyable because of the issues in hotel. 4 ppl at reception counter, but check in took its own sweet time. Then no coffee sachets in room, so we requested few and they said they will bring. We reminded after few hours and they said they will arrange, only to know from a housekeeping staff that they don't have stock of coffee because of high occupancy. Then the very rude and odd behaviour by pool attendant...refused to give us pool towels and limited to one per family (rest to get from room ourselves )and speaking very rudely. We went to front desk and asked and they said they will provide and pool attendant refused to listen to them as well. The next day similar issues with another family and then we realized that they don't have enough stock for the peak season for both room and pool towels and this recycling. We had booked through a travel agent, so apparently he had spoken to them and they were extra caring about us the second night. However, they felt they had to take revenge, so they held us hostage for an hour at the parking lot when we checked out because of payment issue between them and the travel agent. The travel agent apparently held up payment due to the issue, however they waited for us to get ready and leave the lobby to point out the issue and not earlier. Definitely do NOT recommend this place to stay.